Terms & Conditions

As posted on our website and social media pages:

Our processing times are clearly noted on each individual item and within our terms and conditions and that is what the production time will be unless previously discussed or requested.

Orders placed on or after 11/13/22: Please allow a MINIMUM of 6-8 weeks for all orders to be made and ready for shipment.

Orders placed before 11/13/22: Processing times are still a MINIMUM of 10 weeks.

If you are ordering from our website and the item is to be a gift for a specific holiday or occasion, please note it on the order or contact us prior to ordering, otherwise we make no guarantee on the items delivery time. 

We DO NOT accept cancellations after (24) hours as we incur fees that we cannot recoup***

If your item is marked as delivered by carrier and we have proof, and it is either; stolen, or damaged due to weather, Rustic Woodworking Company is not responsible for replacing item. 

***When ordering thru our promotions you agree to the processing times listed at the time of your purchase. This promotion does not apply to custom items not listed on our site, current orders cannot be canceled and reordered to receive discount, discount cannot be combined with other offers, we DO NOT accept returns as they are custom made to order. If they are damaged we will repair or replace based on damage.